Eden Housing Association, Penrith.

Description: In May 2011 we completed a rolling programme of external components replacement works for Eden Housing Association.  The programme of works consisted of the supply and installation of windows and doors in 9 rural housing schemes in Cumbria.

Works were undertaken and successfully delivered by our in house installation and delivery teams under the supervision and coordination of our contracts management and resident liaison team officers. In line with the agreed protocol we delivered the completed works package on a self-certifying quality assurance check handover process.

Despite severe weather conditions causing disruption to the programme part way through, we managed to achieve completion within the programme target completion date for successful handover on time to the client. All works were undertaken whilst the properties remained in full use and in residential occupation throughout the works and achieving over 97% Customer Satisfaction Survey results.

In Numbers:

Properties Improved

Months Working

%

KPI % Achieved