Riverside Housing Association

In partnership with Riverside Housing Association we undertook a programme of external works improvements to some 230 properties in the Botcherby estate in Carlisle. The works programme was undertaken on a rolling programme commencing May 2009 and completing in March 2011. Full co-ordination and delivery of the project was achieved with an overall Key Performance Indicator result of over 98%.

The works packages included full re-roofing, external render system applications, external decoration, soffit, fascia and RWG replacement together with ancillary elements of works including rebuilding of chimneys and installation of thermal insulation products. The whole programme of works was successfully delivered whilst the properties remained in full operation residential occupation. Key to the successful delivery of this contract was the support provided by our in house Resident Liaison Office team. Our Resident Liaison Officers routinely coordinating works programmes and providing professional customer care support.



In Numbers:

Properties Improved

Months Working


KPI % Achieved